The Deutsche Post and German DHL employs and supports criminals. Europe: 2020-09-12 18:00 (UTC)
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I received a envelope containing an official document from Budapest during last December to Nürnberg. By EMS service, with the highmost possible insurance, security, tracking and all featured details.

That was 8 months ago.
The delivery in the sense of timing was fast, the envelope arrived in 3 days. On a Saturday morning at 7:50am the employee of DHL rang the doorbell. Went down, he with a huge smile quickly pushed the device into my hand to sign the takeover and hurried away. It seemed like a simple case but while I was walking upstairs I noticed that the envelope was ripped up on the bottom side. The document - at least - was in it. I went back to the door to ask questions, but the person already disappeared.

Who, why and when did open the envelope?

  1. it's unlikely that it happened while leaving Hungary, as customs generally checks inbound and not outbound items
  2. sounded improbable that the pilots during the cargo flight tampered with the envelope
  3. therefore it must had been opened either while it entered Germany or during the delivery

Since I'm aware that the Hungarian customs has machines which are able to screen packages, especially thin-packaged documents without actually opening them in a shady and destructive way - I have the strong confidence in assuming then Germany too can afford and has such machines to scan envelopes inbound to the country.

Therefore I started a triaging communication with the German DHL, the German EMS and the Deutsche Post to inquiry why was the envelope open. It wasn't exactly obvious as with many companies nowadays, they intentionally hide and obfuscate any contact possibilities, but finally found a gutter.

In all the correspondence I received only one message from that imbecile Steffi Eichhorn of the DHL warehouse in Raunheim: she said All was fine and dandy with the delivery.

I repeated the question: I did not ask whether the delivery was fine or not, I asked why was the envelope open.

From that point I never again received any response. I have a few theories, the most possible is that in the 21st century, English is still one of the most difficult languages on Earth and it baffles the average DHL person's inteligence. I well know some of them speak some English, but they are afraid to use it as they would be legally responsible if they say something wrong. So they either just copypaste templates or stay in silence in the hope that the client will give up or forget. I don't care: if a company doesn't realize the simple need that employees have to be able to talk with clients in the 21st century, if there isn't at least a minimum-level educated fucking responsible middle-manager who can take and handle an international complaint, then that company has no reason to exist.

Months went by, DP/DHL played it down to stash the case away, just to reply one day Awfully sorry, but incidentally we don't have any record of that shipment anymore.

I didn't wait for that but already started to ask in other directions. First contacted the sender Hungarian Post, emails back and forth, they found no trace that the envelope had been opened in Hungary, and ultimately DHL sent the same message to their request of investigation: All was fine and dandy with the delivery.

The package.
Contained an official document. While it was inside and in an unaltered shape, there's a known crime called identity theft. It seems DHL knows nothing of, never heard of, even cares less about it. At this point it can never be learned what happened with the document between Budapest and Nürnberg, and that single fact cost me extra efforts, stress, energy and money.

Why didn't you have the delivery via the embassy?
First, it would have taken an impossible long time.

Reminds me a story, when I started to work in Argentina and I needed a Proof of Good Conduct from Hungary for the work contract in a fairly needy manner. I walked to the consulate, where I was presented the answer quoting directly If you ask us for the delivery, it will take at least 90 days. It's better to find alternative ways.

Funnily enough, when I spoke with the consul on a next occasion for different reasons during the elections in 2014., the guy was not so secretly more interested in if I'm contacting them because of the current elections and after all, umm-humm, which party would I vote for.
What? There wasn't any insult there.
You become and are what your environment is.
If it's commonly accepted for people to call you a guy, bloke or put whatever adjective or noun on you, then there's no reason to feel insulted.
Secondly, it would have been more expensive which still neither would prove a more secure delivery.

DHL still doesn't give a shit.
I contacted the Hungarian National Media and Communications Authority, I contacted the Bundesnetzagentur (the German Media and Communications Authority), from where long story short, received the same response: DHL just copypasted the oneliner All was fine and dandy with the delivery.

Whether one starts to wonder, if I'm someone who just for fun and entertainment, has nothing better to do, without any valid and real basis makes international hassle and complaint through all the affected companies and even authorities - I leave that decision to one.

Getting real conclusion out of public ratings of companies through various search engine interfaces usually doesn't make too much sense - but with DHL and Deutsche Post they bring complete truth. They heavily and repeatedly are not among the most beloved companies of Germany.

The message is clear.
Unless you pay thousands of euros to hire lawyers, unless you add years of your lifetime to wander in and out through the revolving doors of the courts, unless you make a police case out of the whole - then it's your problem, we won't start any credible investigation or take any responsibility even for very serious incidents.

The conclusion.
Until it's proven otherwise, that there was a valid circumstance which gave the right for an authorized person to open the envelope in a destructive manner - I remain at the conclusion that the DP/DHL employees including the delivery person opened it in the hope of stealing money or other valuables. He directly handled the envelope to me in a way that the ripped up side was at the bottom, so I couldn't notice it immediately. And while the envelope went through all those dirty hands, moved from one box to an another, flipped it upside down, read the labels and so on - someone surely must had had to notice that it's open. Obviously the delivery person couldn't be bothered with telling that to me. This means, he minimum assisted to the crime.

I'm now not even going into the story that quite often you can see those easily noticeable red-orange vans and trucks in your rear view mirror, trying to push you down from the road because they are in a hurry - it would seem to be emotionally linked to this entry.

The lest for the future will be discriminating Deutsche Post and DHL to all extent. And if that absolutely unavoidable sad incident might happen again that I have to get in contact with them, the minimum will be to make full video recordings and proofs of all their actions and behaviour.

Markus Reckling, Holger de Fries, Gisela Gebbe, Andreas Hoffmann, Kathrin Lange, Dr. Tobias Wider, Dr. Bernd Zimmermann and Sabine Müller, you still are awesome. You should be proud of yourself of how either unintentionally but surely amazingly well lead this company.

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